Privacy Policy

Prosper RED Management LLC
Effective Date: June 19, 2025

Last Updated: June 19, 2025

1. INTRODUCTION AND SCOPE

Prosper RED Management LLC ("Company," "Prosper RED," "we," "us," or "our") is a Utah limited liability company providing comprehensive property management services. This Privacy Policy ("Policy") governs the collection, use, processing, storage, disclosure, and protection of personal information in connection with all services we provide, including but not limited to residential rental management, short-term/nightly rental management, commercial property management, homeowners association (HOA) management, and maintenance coordination services.

This Policy applies to all individuals who interact with our services, including current and prospective tenants, residents, property owners, HOA members, service providers, contractors, website visitors, and any other parties who provide personal information to us or about whom we collect personal information.

Our Contact Information:

  • Legal Name: Prosper RED Management LLC

  • Physical & Mailing Address: 3200 Club House Dr, Suite 125, Lehi, UT 84043

  • Primary Contact Email: [email protected]

  • Business Phone: (801) 618-4894

2. INFORMATION WE COLLECT

2.1 Personal Information Collected Directly From You

Prospective and Current Tenants/Residents:

  • Identity Information: Full legal name, date of birth, Social Security Number, driver's license number and state of issuance, passport information (if applicable)

  • Contact Information: Current and previous addresses (with move-in/move-out dates), phone numbers (mobile, home, work), email addresses, emergency contact information

  • Financial Information: Employment history and current employer details, income information and pay stubs, bank account information for rent payments, credit card information, previous landlord references

  • Household Information: Names and ages of all occupants, relationship to applicant, pet information (type, breed, size, vaccination records)

  • Vehicle Information: Make, model, year, color, license plate number, and registration state for all vehicles

  • Personal References: Contact information for personal and professional references

  • Government-Issued Identification: Copies of driver's licenses, state IDs, passports, or other government-issued identification documents

Property Owners/Landlords:

  • Identity and Tax Information: Full legal name, date of birth, Social Security Number or Employer Identification Number (EIN), driver's license information

  • Contact Information: Current address, phone numbers, email addresses, authorized representative information

  • Financial Information: Banking information for rent distributions, tax withholding preferences, 1099 reporting information

  • Property Information: Legal property descriptions, ownership documentation, insurance policy information, preferred vendor lists

  • Business Information: Business entity details (if applicable), authorized signatories, power of attorney information

HOA Members and Board Members:

  • Identity Information: Full legal name, property address, contact information

  • Financial Information: Assessment payment information, banking details for automatic payments

  • Governance Information: Board member status, voting records, meeting attendance

Service Providers and Contractors:

  • Business Information: Company name, license numbers, insurance information, W-9 tax forms

  • Contact Information: Business address, phone numbers, email addresses, authorized representative information

  • Financial Information: Payment processing information, 1099 reporting details

2.2 Information Collected Automatically

Website and Digital Platform Usage:

  • Technical Information: IP address, browser type and version, operating system, device identifiers, screen resolution

  • Usage Data: Pages visited, time spent on pages, click patterns, search queries, referral sources

  • Location Information: General geographic location based on IP address

  • Cookies and Tracking: Cookie identifiers, session data, preference settings

Communication Logs:

  • Phone Communications: Call logs, recorded calls (where legally permitted and disclosed), voicemail messages

  • Email Communications: Email metadata, delivery receipts, open rates, click-through rates

  • Text Message Communications: SMS/MMS logs, delivery confirmations, opt-in/opt-out status

  • Portal Activity: Login times, feature usage, document downloads, payment history

2.3 Information Collected from Third Parties

Background Check and Screening Services (TransUnion and others):

  • Credit Reports: Credit scores, credit history, payment patterns, outstanding debts

  • Criminal Background Checks: Criminal history records, sex offender registry checks, terrorist watch list screening

  • Eviction History: Previous eviction records, unlawful detainer actions, rental history

  • Employment Verification: Employment status, income verification, employment history

  • Identity Verification: Social Security Number verification, address history verification

Financial Institutions:

  • Banking Information: Account verification, payment processing confirmations, insufficient funds notifications

  • Payment Processing: Transaction details, payment method information, chargeback data

Public Records:

  • Property Records: Ownership history, property tax information, liens and encumbrances

  • Court Records: Civil judgments, bankruptcy filings, litigation history

  • Business Records: Business registrations, professional licenses, Better Business Bureau ratings

References and Third-Party Contacts:

  • Personal References: Character references, personal recommendations

  • Professional References: Employment verification, income confirmation, professional recommendations

  • Previous Landlords: Rental history, payment history, property condition reports

3. HOW WE USE YOUR INFORMATION

3.1 Primary Business Purposes

Leasing and Property Management Operations:

  • Tenant Screening and Selection: Evaluating rental applications, conducting background and credit checks through TransUnion, verifying employment and income, contacting references

  • Lease Administration: Preparing and executing lease agreements using Prosper RED Management LLC standard lease forms, tracking lease terms and renewals, managing security deposits and fees

  • Rent Collection and Financial Management: Processing rent payments through ePay and online portals, sending payment reminders via SMS and email, handling late fees and collections, distributing owner proceeds through automated systems

  • Property Maintenance and Repairs: Scheduling and coordinating maintenance requests, managing work orders through electronic systems, overseeing contractor and vendor relationships, installing and managing electronic keypads for property access

  • Property Inspections: Conducting regular property inspections per lease agreements (average frequency as specified in individual leases), performing move-in/move-out inspections, documenting property conditions, changing filters and replacing batteries during inspections

  • Legal Compliance and Enforcement: Ensuring compliance with local, state, and federal housing laws, managing eviction proceedings when necessary, maintaining required records, serving legal notices

Nightly/Short-Term Rental Management:

  • Booking Management: Processing reservations, managing availability calendars, coordinating check-in/check-out procedures

  • Guest Services: Providing property access information, responding to guest inquiries, managing guest reviews and feedback

  • Property Maintenance: Coordinating cleaning and maintenance between bookings, managing property supplies and amenities

Commercial Property Management:

  • Tenant Relations: Managing commercial lease agreements, handling tenant improvement requests, coordinating common area maintenance

  • Financial Management: Processing rent collections, managing operating expenses, preparing financial reports for property owners

  • Property Operations: Coordinating building maintenance, managing security systems, overseeing property improvements

HOA Management Services:

  • Administrative Services: Maintaining membership records, organizing board meetings, managing elections and voting

  • Financial Management: Collecting assessments, managing HOA budgets, paying vendors and contractors, preparing financial reports

  • Compliance and Governance: Enforcing CC&Rs and bylaws, managing architectural review processes, handling violation notices

3.2 Communication and Customer Service

Direct Communication:

  • Service Delivery: Providing updates on maintenance requests, lease matters, and property-related issues

  • Customer Support: Responding to inquiries, resolving complaints, providing technical assistance

  • Business Communications: Sending invoices, statements, and other business-related correspondence

Automated Communications:

  • Appointment Reminders: Sending SMS and email reminders for inspections, maintenance appointments, and meetings

  • Payment Notifications: Automated rent due notices, payment confirmations, and overdue payment alerts

  • System Notifications: Account updates, password resets, system maintenance notices

3.3 Technology Platform Integration

Buildium Property Management Software:

  • Data Synchronization: Maintaining consistent records across all platforms

  • Reporting and Analytics: Generating performance reports, financial summaries, and operational metrics

  • Workflow Management: Managing tasks, deadlines, and automated processes

ePay Payment Processing:

  • Payment Processing: Facilitating online rent payments, fee collections, and financial transactions

  • Financial Reporting: Tracking payment history, generating financial reports, managing payment methods

GoHighLevel CRM Platform:

  • Customer Relationship Management: Tracking interactions, managing communication preferences, maintaining customer profiles

  • Marketing and Outreach: Managing lead generation, nurturing prospects, tracking conversion rates

  • Automation: Implementing automated workflows for communication and follow-up activities

4. SMS/TEXT MESSAGING POLICY (A2P 10DLC COMPLIANCE)

4.1 Consent

By providing your mobile phone number, you consent to receive text messages from Prosper RED Management LLC including:

  • Appointment confirmations and reminders

  • Rent payment reminders and confirmations

  • Maintenance and inspection scheduling

  • Account alerts and notifications

  • Emergency communications

  • Service-related updates

4.2 Message Frequency

  • Rent-related: Monthly payment reminders, late notices

  • Maintenance: As needed for appointments and coordination

  • Account updates: As necessary for service delivery

  • Average frequency: 1-15 messages per month depending on account activity

4.3 Opt-Out Instructions

You can opt out at any time by:

Important: Opting out may affect our ability to provide timely service notifications.

4.4 Message and Data Rates

Standard messaging rates apply. We don't charge for text services, but your carrier's rates will apply.

5. INFORMATION SHARING

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

We may share your information with:

Service Providers:

  • Buildium (property management software)

  • ePay (payment processing)

  • GoHighLevel (customer management)

  • TransUnion (background checks)

  • Maintenance contractors (contact info only)

Legal Requirements:

  • Court orders and legal proceedings

  • Law enforcement when required by law

  • Regulatory compliance

Property Owners:

  • Financial reports and rental information

  • Information necessary for property management decisions

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. DATA SECURITY

We protect your information using:

  • Secure data transmission and storage

  • Access controls and authentication

  • Regular security updates

  • Employee training on data protection

7. DATA RETENTION

We retain information for:

  • Active relationships: Duration of service plus 7 years

  • Financial records: 7 years

  • Background checks: 7 years

  • Communication logs: 3 years

8. YOUR RIGHTS

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of information when legally permissible

  • Opt out of non-essential communications

  • File complaints about our privacy practices

To exercise these rights, contact us at [email protected] or (801) 618-4894.

9. CHILDREN'S PRIVACY

Our services are not directed to children under 18. We do not knowingly collect information from children under 18 without parental consent.

10. STATE PRIVACY RIGHTS

Utah Residents: You have rights under the Utah Consumer Privacy Act including access, deletion, and data portability rights.

Other States: We comply with applicable state privacy laws and will extend similar rights to residents of other states with privacy laws.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy as needed. We will notify you of material changes by email, text message, or posting on our website at least 30 days before changes take effect.

12. CONTACT INFORMATION

For questions about this Privacy Policy or our privacy practices:

Prosper RED Management LLC

3200 Club House Dr, Suite 125

Lehi, UT 84043

Email: [email protected]

Phone: (801) 618-4894

For privacy complaints, you may also contact:

Utah Division of Consumer Protection: (801) 530-6001

Federal Trade Commission: (877) 382-4357

13. LEGAL COMPLIANCE

This Privacy Policy complies with:

  • A2P 10DLC messaging requirements

  • Utah Consumer Privacy Act

  • Fair Credit Reporting Act

  • Fair Housing Act

  • Telephone Consumer Protection Act

  • Other applicable federal and state laws

Get In Touch

I consent to receive SMS and email from Prosper RED Management for appointment reminders, account notifications, service alerts, and business communications. By checking this box, I agree to the Terms of Service and Privacy Policy located below. Message frequency varies. Standard rates apply. Text STOP to opt out or HELP for assistance.